The client can withdraw from the foreign exchange trade contract within 3 hours of its finalisation, in the branch where the trade was transacted.

The withdrawal period applies only during working hours for contact with the public in the branch in which the foreign exchange trade was transacted. The working hours stated on the final receipt apply. If this period is interrupted, it will not end earlier than within 30 minutes of the moment it recommenced.

If the client is not able to withdraw from the trade because of the hindrance on the side of the operator, the client can withdraw from the foreign exchange trade contract within 6 months after the day of its finalisation, also in other place of the operator than the branch where the foreign exchange trade was transacted, or by post sent to the business address stated on the final receipt. The same applies in case the client is not able to withdraw from the foreign exchange trade contract because he/she was misled by the operator or the operator did not inform about the right to withdraw from the contract on the exchange rate list, on the pre-contractual information or on the final receipt.

The client withdraws from the foreign exchange trade by requesting to withdraw from the trade in person in the branch where the trade was transacted, and the client returns the funds paid to him/her previously or offers to return the funds and the operator does not accept it. In case of doubts about the withdrawn trade, the operator can require a document about the trade.

Client is entitled to submit a proposal to solve the dispute amicably to the Financial Arbiter of Czech Republic (Legerova 69, 110 00 Praha 1, www.finarbitr.cz) or submit a complaint to Czech National Bank (Na Příkopě 864/28, 110 00 Praha 1, www.cnb.cz/exchange).

Станьте нашим VIP-клиентом

Воспользуйтесь преимуществами наших VIP-клиентов

Если Вы обмениваете у нас 1000 евро, 1.000 USD, 1.000 CHF, 800 GBP a 70.000 RUB или больше, Вы автоматически получаете VIP-курс и возможность VIP-курса для своих следующих обменов при любых суммах обмена

Обменный пункт работает в соответствии с Законом 253/2008.Для каждой транзакции в сумме более 1000 евро проводится идентификация клиента.Пожалуйста, не забудьте свой паспорт.

заказ

Tелефонный заказ Валют

Заказ является обязательным
Валюту можно заказать как минимум за час до запланированного обмена
Сумма в размере от 1000 евро должна быть заблаговременно забронирована
При заказанном обмене мы фиксируем курс на оговорённое время
Бронирование валюты удобно - предварительное согласование курса является бесплатным
Если обмен не произведен в оговорённое время, заказ анулируется
Номер телефона +420 777 104 538

+420 777 104 538

Где вы можете нас найти?

Наши филиалы

T. G. Masaryka 57
Karlovy Vary

Otevírací doba:
Po-So 9:00 - 17:00
Ne 10:00 - 17:00

Telefon:
+420 777 104 538

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T. G. Masaryka 3
Karlovy Vary

Otevírací doba:
Po-So 9:00 - 17:00
Ne 10:00 - 17:00

Telefon:
+420 777 104 538

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Mlýnské nábřeží 5
Karlovy Vary

Otevírací doba:
Po-So 9:00 - 17:30
Ne 10:00 - 17:30

Telefon:
+420 777 104 538

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